Product added

FAQs

how do i order online?

To make a purchase simply browse for the product you're interested in, confirm size and colour preference where applicable and then simply click on "Add to Bag."

When you've completed your shopping, click on "Checkout" and we will guide you through our easy checkout process.

If you are already a Rhodes & Beckett member we recommend that you login prior to selecting your items as it will speed up your checkout process.

Once we receive your order, we will send you an email confirmation. You will also receive emails from us when we begin processing your order and when the order ships.


    do i need an account to place an order?

    You do not need to register an account with Rhodes & Beckett to placed an order, however if you do you will be able to;

    Proceed through check out faster

    Store multiple shipping addresses

    Edit your account information

    Check your order status

    Benefit from exclusive offers and promotions.


      what if i am unsure what size to buy?

      Try using our size guide. It will not only give you a good idea of our sizes but there is also a handy guide to measuring yourself so you can be sure to get the right size. If you are still unsure please visit one of our stores and our friendly staff will be happy to assist you with your sizing.


      can i reserve an item online?

      We are unable to reserve online items. If you wish to see if items are available in your local store please refer to our store locations here for contact details.


      what forms of payment are accepted by rhodes & beckett?

      All major credit and debit cards are accepted in store and online. We also accept PayPal and AfterPay.


      what currency does rhodes & beckett trade in?

      All prices are displayed in Australian Dollars and include Australia’s Goods and Services Tax of 10%.

      Good’s and Services Tax will be deducted from all international orders.

       

      can i change my online order?

      Once you have placed your order our picking and packing process begins to ensure that we can ship your order as soon as possible. Unfortunately we are unable to allow any changes to already submitted orders.

      If you have ordered the incorrect size or style you will need to return the item for exchange or refund. For further details on how to return your item please visit our returns section here.


      can i add items to an existing order?

      It is not possible to add items to an existing order or combine orders. If you have multiple orders and would like all your items to be delivered together, you will need to cancel your order(s) if they have not been shipped and place a new order, which contains all the items you require.

      If you chose to cancel your order(s) we cannot guarantee that the original items will still be available. We will not refund any shipping charges if you place multiple orders.


      can i change my delivery address after my order has been placed?

      Yes, you can change your delivery address before your order has been shipped. Please email us at info@rhodesbeckett.com with your new delivery address details.

      Once your order has been shipped we can place a request with our couriers to re-direct your parcel. Please note that this is not guaranteed and in some cases your parcel may be returned to us for re-shipment.

      can i cancel my online order?

      Yes, you can cancel your order before it is shipped. Please email our customer service with your order number details at info@rhodesbeckett.com

      If your order has already shipped unfortunately it cannot be cancelled. Once your parcel is received you will need to return the items to us. For further details on how to return items and our returns policy please visit our returns section here.

      how do i reset my password?

      To reset your password simply log into your account. If you experience any issues please email us at info@rhodesbeckett.com for further assistance.

      how long will my order take?


      WITHIN AUSTRALIA

      We aim to ship your order as soon as possible. Orders are normally shipped within 5 business days (subject to security checks and availability of stock) This enables us to deliver most purchases within 10 business days to Melbourne, Sydney and Brisbane metropolitan areas. Items that are travelling further may take longer.

      You will receive a shipping confirmation as soon as your order leaves our warehouse.


      INTERNATIONAL

      Delivery time is dependant upon destination country. Most orders will be delivered within 7-12 days.

      For further information on delivery and shipping please refer to our shipping section here.

       

      what is your returns policy?

      Any full priced merchandise purchased from a Rhodes & Beckett store or our online store may be returned or exchanged or store/online credit within 30 days of purchase.

      All discounted merchandise including items purchased on sale, purchased with a promotional code online or part of an in store/online promotion and multi-buy offers may be returned for exchange within 14 days from date of purchase.

      We do not accept 'change of mind' returns on Fragrances.

      For further details on our return policy, conditions and instructions please refer to our returns section here.

       

      what if i am sent an incorrect or faulty item?

      Our online team take every care to ensure you are sent the correct item, free from any defects. However, if you do receive an incorrect or faulty item please follow the instructions on how to obtain a replacement item or refund. 

      To obtain a replacement, credit note, repair or refund the following conditions must be met:

      • Proof or purchase is obtained in the way of original receive or online tax invoice, if the sale is registered in our database or a bank statement is provided.
      • Merchandise is in its original condition with tags attached and is unwashed, unworn, unused and has not been altered.

      For incorrect items please visit one of our stores to obtain a replacement/refund or refer to our returns section here.


      Faulty items must be assessed in person – you may take the item back to your nearest store location for assessment or send the item back to our online store. Please refer to our returns section here. Please note that assessment of your item may take up to 14 business days.